Thank you for shopping with JAY Clothing Supply. We strive to provide high-quality products and a satisfying shopping experience. Please review our Refund and Returns Policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Items must be returned within 14 days of delivery
  • Items must be unused, unworn, and in original condition
  • All original tags and packaging must be intact
  • Proof of purchase is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale
  • Gift cards
  • Customized or personalized items
  • Items damaged due to misuse or improper care

3. Return Process

To initiate a return, please contact us at jayneticservice@gmail.com with your order number and reason for return.

If your return is approved, we will provide instructions on how and where to send your item. Items sent back without prior approval will not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping costs are non-refundable
  • We recommend using a trackable shipping method

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be issued to your original payment method
  • Please allow 5–10 business days for processing
  • Original shipping fees are non-refundable

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us first.

7. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos as evidence.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank as processing times may vary

9. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

Email: jayneticservice@gmail.com
Address: High Street North, OFFICE 1561, London, ENG, E6 2JA, GB